Online Reputation Management

Online Reputation ManagementOne of my favorite quotes about online reputation management is by Tyler Tervooren: “Even if you opt out of participating in the digital world, your online identity still exists in parallel; you’re just not in charge of it.” Basically, it comes down to this: Refusing to acknowledge that people are talking about you does not make that talk go away. And if that talk is negative or inaccurate or untruthful, you have, essentially, decided to allow others to decide who you are and what your brand represents.

Whether due to time constraints, or not knowing enough about how online marketing differs from traditional media, or an inability to keep up with the ever-changing world of online marketing – monitoring online channels is not something the average business professional can reliably do on their own. Many try, only to find sooner rather than later that neither they nor their staff have the time and expertise necessary to develop the Know-Like-Trust factor that leads fans, followers and other online connections to be converted into buyers.

Understanding those challenges is what led me to transform my own business from a general sales and marketing consulting firm to one focused exclusively on branding through social media, online, and email marketing.

Managing Your Online Reputation

There are two equally bad responses to negative online feedback: (more…)

How to Outsmart Facebook

Design a Facebook News Feed you actually look forward to reading

Did you know …

Facebook now requires page administrators to PAY to promote status updates to fans who already like your page (CRAZY, huh?). If you do not pay to promote your posts, only about 10% (or less) of your fans will receive your updates in their news feeds – even though they’ve indicated they want to hear from you!

We were blown away to think that, chances are, we’re probably not seeing everything our favorite pages are posting – and, worse yet – those who’ve *LIKED* our page are not seeing all of our posts, either!

If your business or organization has a Facebook page, this should concern you.

So, what’s the solution? (more…)

The Fifth P of Marketing

Marketing StrategyWe’re all familiar with the Four P’s of Marketing:

Product. The right product to satisfy the needs of your target customer.

Price. The right product offered at the right price.

Place. The right product offered at the right price available in the right place to be bought by customers.

Promotion. Informing potential customers of the availability of your product, its price, and where they can purchase it.

Each of the Four P’s is a variable that you control in creating the marketing mix that will attract customers to your business.

But marketing in the 21st century requires a Fifth P:

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Social Media is Not a Numbers Game

The Social Media Numbers GameDespite what you may have heard, social media is not a numbers game.

Social media, online and email marketing is not about how many friends, fans, followers, subscribers and connections you have.

It’s not about how many pages you’ve “liked” or how many “like” your page.

It’s not about how many groups you’ve joined on LinkedIn or how many people joined the group you started.

It’s not even about how often you post or tweet or blog or publish your eNewsletter. (more…)

Things That Make Me Go “AARRGGHH!!”

If you are a friend / fan / follower of mine on Facebook or Twitter, you know I’m a Late Night with Jimmy Fallon fan. I think he’s one of the most talented and genuinely nice people in television today. Whether he’s acting, singing, playing guitar, or doing amazing impressions (especially of rock stars), he’s just genuinely funny without ever being mean-spirited or crude.

He’s also a great interviewer because he’s still such a fan himself; he’s somehow managed to avoid becoming jaded by his own success. (I’d better stop now; I sound like a groupie!)

Anyway, one of his signature bits on Late Night – the “Thank You Notes” segment – is exactly what it sounds like – Jimmy writing notes to a mix of news stories that have given his show the most material over the past week, as well as silly jokes about people and objects that he thinks deserve a nod.

Well, I know we’re supposed to be in full-on “thankful” mode, this being the week of Thanksgiving and all, so here are my own tongue-in-cheek thank-yous to some of the businesses I’ve had to deal with in the last couple of weeks that just made me want to go “aarrgghh!!” There are lessons here for all of us. Cue the background music … 🙂 (more…)